Why Choose Us - The OnHold Experience

Why Choose Us

The OnHold Experience Is Unique In Many Ways

All Updates Included!

Instead of being boxed in by signing up for the wrong inflexible production package – Relax. With The OnHold Experience, all updates are included!

The On Hold Industry’s Only $100 Guarantee

GO LIVE with a free trial for 45 days at no cost or risk. If you don’t love it and sign up, we will write you a check for $100 just for trying us! No On Hold provider on the planet offers a stronger guarantee! We call it risk reversal. Yes, our free trials that allow you to actually “Go Live,” along with our $100 Guarantee, make for sleepless nights for our competitors with their binding contracts and auto renewal clauses. No signature is needed to participate.

Personal service throughout the year

We will proactively reach out during the year to ensure your On Hold campaign is getting results. We encourage you to update your On Hold broadcast and we will be your guide in ensuring On Hold success for years to come. Our service team will even pick up the phone and call you to check in during the year.

Creative scriptwriting that tells your story

We don’t write sales pitches or generic content. We compose creative content that builds professional image and prestige for your enterprise. Build brand awareness, engage, connect, and educate your callers.

Professional voice talent that might sound familiar

You might have heard our voice talent on the radio or TV. Yes, we use the best in the United States, and we don’t cut corners or risk quality by outsourcing overseas.

3 decades of successful On Hold experience!

Through the years, we have learned how to deliver quality work coupled with exceptional service. Our customer retention rate is astounding – over 92% over the last 25 years – that’s all you need to know about what our clients think of us!

In person annual business review

For our clients with 25 locations or more, we will drive or fly to your business for an in-person business review. We will review the previous year and set expectations for the upcoming year to ensure your On Hold campaign continues to be relevant and impactful. If you are a prospect with more than 25 locations, we will meet you in person – we are not big fans of Zoom – we like to meet face to face and build business relationships. Call us old fashioned, but we believe nothing is better than a face-to-face, personal meeting.

The turnkey solution for clients that use cloud-based/VoIP phone systems.

We complement your cloud based/VoIP phone system, and we are experts in On Hold integration with Ring Central, 8×8, Comcast, Spectrum, Ooma, Nextiva, Vonage, GoTo, WEAVE, and dozens of other cloud based/VoIP providers.