The OnHold Experience - Risk Free On Hold Message System

HOME | REQUEST INFORMATION | AUDIO DEMOS | CONTACT US

Our clients are talking behind our backs!
Click here to read what they have said...

Calculate the amount of hold time that exists in your business each month...

+	Build professionalism, prestige & image

+	Educate on products, services and certifications

+	Increase website traffic

+	Eliminate complaints of radio commercials, silence or music

+	Enhance customer loyalty

+	Differentiate your company from the competition

Company Stories

Our history is filled with Company Stories that demonstrate how going the extra mile has led to customer admiration. Over the last decade we have accumulated Company Stories of team members who live our core values through extraordinary customer service.

An Optometrist called after hearing our message at a colleague's office. The account utilized a competitor but was unhappy with their service. After some discovery, it was learned that the account signed a 3 year lease and still had a 13 month, non-cancelable contractual obligation. The OnHold Experience agreed to service the account for the first 13 months at no charge. After 13 months of servicing the account, the account renewed with The OnHold Experience and has become a long time customer.

A client called because they had just realized that their on hold message included information about a service that was no longer available. As callers were placed on hold they were hearing the benefits of a service that could no longer be offered to them. The standard turnaround time for a new production is five business days. We felt the need to take immediate action and downloaded a music-only recording within 45 minutes to remove the outdated content from the message and provide a quick fix that solved the problem until new copy could be developed. In addition, The OnHold Experience revised the custom on hold message and downloaded it within four days.

Each year, one of our clients exhibits at their largest and most important trade show of the year. Annually, The OnHold Experience had provided a production that generated excitement and exclusively promoted the trade show each year. Traditionally, the production played during the few weeks leading up to the event and invited the caller to visit the trade show booth. This year, the account had not contacted us. We were concerned and proactively contacted the client and left messages. The account was too busy to get back to us. In order to expedite the production and avoid missing the opportunity to promote it, The OnHold Experience proactively prepared a script by obtaining information from the trade show web site. The OnHold Experience wrote a new script without any customer direction and faxed the script for approval. In less than 40 minutes we received the script approval with a generous "thanks for being proactive" from the account.